Cisco IP Contact Center Solutions to be Deployed by Cox Communications
SAN JOSE, Calif., February 21, 2006 - Cisco Systems, Inc. today announced that Cox Communications will standardize on Cisco Internet Protocol Contact Center (IPCC) solutions to provide customer service and support to its subscribers. By implementing Cisco’s standards-based IP software, Cox plans to transform business processes by streamlining management of its distributed contact centers and reducing operational costs. Cisco named Cox as its 3000th IP Contact Center customer today. < …